July 24, 2026
It has become important for the modern business to provide a continuous high quality service to their customers. In return, they will show satisfaction and loyalty. This eventually leads to an exponential increase in the company’s brand value. Microsoft Dynamics 365 Business Central renders extensive functionality for efficient handling of the service activities and offers an inventive business solution for business administrators in the services industry to take a competitive lead.
Business Central Service Management
The purpose of Business Central Service Management is to deliver a satisfying and stable service to your customers. This may cover responding quickly and effectively to their demands, and thus establish long-term customer relationships.
Here, be leveraging the right service solution, you can enable your employees to effectively manage customer contact, capitalize on new opportunities, and manage campaigns. Meanwhile, this SaaS ERP by Microsoft helps you build a close relationship with customers, which help drive sales and prompt loyalty to your company and business brand.
Dynamics 365 Business Central for Professional Services Features
Homepage
Service Management in Dynamics 365 Business Central offers an exclusively orchestrated homepage that makes everything accessible from the same place. Business administrators can customize it based on user roles and preferences.
The members of your staff can have a quick view of important tasks to them on a regular basis.
For example:
- KPIs to quickly access important tasks and actions
- Integration to Power BI reports for quick access
- General navigation; you can personalize it as per role and preferences
- Research tools to find the information needed across the entire system.
Estimates
Service Management in Dynamics 365 allows professional services organizations to build and adjust clear, visual project estimates without any hassle. Business administrators can track project information as early as it enters into the system. There, they can have a real-time view of budgets vs actuals. This means estimates that are closer to reality, for better project control, and improved client satisfaction.
Business leaders can review and track commitments to keep a close eye on expenses that will be allocated to the project as well.
Project Structure
Professional services and project-based firms need a solution that supports almost all kinds of project structure. Business Central for Services Industry assists projects managers in tracking all information related to their projects for better project control and planning. Additionally, this inventive solution helps them allocate resources to tasks, fix rates & costs for projects, and create their quotes— all from the single, integrated platform.
Timesheets
Service Management in Dynamics 365 Business Central comes with an integrated timesheet. This feature allows employees to add time directly to projects. With such capability, they can ensure that all costs and revenue are captured to the correct project. Moreover, users can add hours to both client and administrative projects.
Data Analysis Tools
Business Central brings you a ton of business intelligence and analysis tools. These cover Reports, graphics, KPIs, integration to Microsoft Power BI and all these tools let you make the most of the wealth of data stored in your Dynamics 365 Business Central solution. Additionally, business leaders can then consume it in real-time, in the way that makes the most sense based on your role and needs.
To steer high business efficiency and ensure robust service management with Business Central, you can connect with an accredited and renowned Microsoft Solution Provider—NavisionIndia. Our experts are available at standard hours to let you deliver expertise and extended years of experience to help you make the most of an inventive business solution.
For more details on Business Central for Information Technology, write to us at info@navisionindia.in Or Schedule A Demo