Customer Services

Earn Long-lasting Customer Engagement with Dynamics 365 Customer Service

With the deployment of Dynamics 365 Customer Services, businesses dealing across such operations can make the most of its AI-driven productivity tools. This helps the agents with the right information at the right time to exceed customer expectations. You can grab insights and adapt to future requirements via a single, comprehensive platform.  

Dynamics 365 Customer Service Features

Streamline Agents’ Work

  • Agent desktop— With the deployment of Dynamics Customer Service, your agents can do their best work with an all-in-one, multisession desktop experience.
  • Case Management— You can render your agents with the ability to track and resolve customer issues quickly.
  • Collaboration— Business administrators can bring experts together to quickly resolve complex cases through embedded Microsoft Teams and intelligent case swarming.
  • AI Agent assistance— Dynamics 365 Portal assists agents in driving greater scalability with real-time insights, visibility into active conversations, and proactive recommendations.
  • Intelligent Routing— You can increase first-contact resolution with intelligent unified routing that classifies issues and assigns them to agents with the right skillset.

Intelligent Self-Service

  • Virtual Agent Chabot’s— Businesses can avail of relevant answers in real time with AI-powered virtual assistants and catboats.
  • Conversational Chabot’s— With such capabilities, you can quickly and easily create in-house solutions with no-code to low-code conversational catboats.
  • Self-Serve With Automation— Microsoft Dynamics 365 Customer Service automates routine tasks as well as sophisticated transactions.
  • Knowledge management— You can provide customers with immediate access to the right content and knowledge articles.
  • Community portals— Business administrators can collaborate, share tips, and rich insights from other users and experts.

Optimized Service Operations

  • Customer And Channel Analytics— Gain precise insights into customer engagement center performance to track KPIs.
  • Conversational Analytics— D365 Customer Service detects emerging trends and identify opportunities for improvement across support topics, agent-customer interactions, and knowledge management.
  • Robotics Process Automation— Business leaders can easily mitigate manual processes with prebuilt flows, and add custom data connectors to your business ecosystem.
  • Comprehensive Reporting— You can monitor and track business success using unified KPIs and understand agent actions.
  • Single, Unified Platform— Increase efficiency and reduce costs by building upon existing capabilities and seamlessly integrating with business applications.

Exceeding Customer Expectations

  • Voice Channel— You can quickly set up phone systems for agents to assist customers on a scalable platform.
  • Digital Engagement— Businesses can prompt faster service to customers on their digital channel of choice either through email, text message, social network, or virtual assistant.
  • Real-Time Translation— Customer agents can effectively communicate with customers in the language of their choice.
  • Sentiment-Based Routing— Dynamics 365 Support route the case to the right agent, every time as per customer’s emotions and needs.

Analysis and Reporting

  • 360-Degree View of Customers— Businesses can seamlessly manage customer requests from any channel while handling multiple sessions at the same time.
  • Customer Journey Analytics— Dynamics 365 Customer Portal renders extensive insights on consumers’ interactions with the brand throughout their journey and customize personalized offers and recommendations.
  • Sentiment Analysis— You can deliver personalized responses in context through AI that checks customer engagements in real-time.
  • Predictive Targeting— Business administrators can track and analyze customer behavior and data to spot engagement opportunities, increase CSAT, reduce cart abandonment, and increase revenue.
  • Biometric Authentication— It enables customer agents to use voice and behavioral recognition for a quick and personalized verification of customer identities.

By leveraging the fundamental capabilities of Customer Service D365, businesses can exceed customer expectations and optimize customer service operations. To consistently maintain and retain customer relationships in the long run and in such a case, you can connect with our experts any time during our standard business hours.

For more details on Dynamics 365 Customer Service, write to us at info@navisionindia.in Or Schedule A Demo