Dynamics 365 for Customer Service - Microsoft Dynamics 365 Implementation and Professional Services, System Integration| NavisionIndia

Service your Customers best with Dynamics 365 Service Module

Customers are transforming with Dynamics 365 for Customer Service. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction, even on the go.

Engage with customers on any channel or device

Create effortless support experiences : Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.

Use AI through virtual agents : Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available.

Resolve issues with predictive care : Keep customers happy by avoiding service and support issues. Analyse data from connected devices and take action before warning signs become a problem.

Deliver fast, personalised service and support

• Guide agents to optimal outcomes : Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
• Personalise service with a complete customer view : Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.
• Empower agents with AI customer service assistants : Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
• Capitalise on revenue opportunities : Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.

Learn from every interaction

• Learn from your customers : Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.
• Turn insights into action : Improve service through targeted analysis of contact centre operations and business-critical data. Promote optimal behaviour with individual games and team competition.
• Speed onboarding and adoption : Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.
• Enable an agile support model : Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.

Innovate with a modern and adaptable platform

• Adapt quickly : Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.
• Unify your service environment : Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
• Invest with confidence : Reduce the cost, time, and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.
• Drive innovation : Transform your customer interactions with AI-powered insights that guide your teams to the right business outcomes.