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Service your Customers best with Dynamics 365 Service Module
Customers are transforming with Dynamics 365 for Customer Service. Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction, even on the go.
Engage with customers on any channel or device
Create effortless support experiences : Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
Use AI through virtual agents : Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available.
Resolve issues with predictive care : Keep customers happy by avoiding service and support issues. Analyse data from connected devices and take action before warning signs become a problem.
Deliver fast, personalised service and support
- Guide agents to optimal outcomes : Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
- Personalise service with a complete customer view : Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalise every interaction.
- Empower agents with AI customer service assistants : Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
- Capitalise on revenue opportunities : Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
Learn from every interaction
- Learn from your customers : Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.
- Turn insights into action : Improve service through targeted analysis of contact centre operations and business-critical data. Promote optimal behaviour with individual games and team competition.
- Speed onboarding and adoption : Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.
- Enable an agile support model : Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
Innovate with a modern and adaptable platform
- Adapt quickly : Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.
- Unify your service environment : Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
- Invest with confidence : Reduce the cost, time, and complexity of operating a global infrastructure, and trust our state-of-the-art datacenters to safeguard your data.
- Drive innovation : Transform your customer interactions with AI-powered insights that guide your teams to the right business outcomes.
Your agents are constantly on-the-go in today’s fast-paced work environment. Their tools should be able to keep up. Provide a single user interface for agents to handle service interactions, whether using their desktop or mobile device with Dynamics 365 for Customer Service.
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