With the deployment of Business Central for Service Industry, businesses can bring the best of all worlds – an integrated and simplified system with a high level of business intelligence features at a low cost. Business administrators can achieve the learning curve easily and quite efficiently, who have been working with Excel and Access. By leveraging the core capabilities of Service Management in Business Central, administrators feel right at home with the most important parts of the system.
Dynamics 365 Business Central allows a thriving business to eliminate key issues without much hassle. For instance, you can use the platform to send out six-month reminders to customers and to keep up with late payments from this same customer base.
You may not find it a service feature at first; however, when you think about how much time your in-house team saves with these functions automated and organized. It is highly productive and the businesses start to see a real advantage in their schedule when any unexpected emergencies occur and they have enough time to handle them.
Five Salient Features of Service Management in Dynamics 365 Business Central
With the deployment of Dynamics 365 Business Central for Professional Services, businesses can manage their team efficiently, which is important for improving margins and controlling your costs. Youu can make the most of availability, work centers, and other important components to ensure resource utilization.
Return Merchandise Authorizations
Receiving and servicing RMAs offered under Service Management in Dynamics 365 Business Central is important for maintaining healthy relationships with your customers. You can manage these requests and store history in Business Central. Additionally, you can add a complete RMA process.
This is a part of your service, where you need to track repairs, upgrades, or other services you provide. By leveraging Business Central for Service Industry, you can grab the components and features for managing the work performed, which is fully connected throughout the solution for a complete picture.
With the deployment of Service Management in Business Central, you can add additional parts or use them for repairs. Also, you can track them to understand costs and margin impacts. These pieces of inventory and service repairs are tracked as the work is completed.
For each of the service management features there is a direct connection to the financials of the business. With the correct configurations, every transaction that happens will be recorded for its accounting and financial impacts.
It is worth considering that the service management module connects with other Business Central modules in many aspects. For example, it makes it easier and simplified to track parts and consumables that are required to perform a service task. This is an example of integration with the warehouse. Additionally, Business Central Service Management facilitates invoicing, discount management, and receivables management, which is an example of integration with the financial module. Thus, service support can be fully integrated with other business areas.
To drive optimum results out of Service Management in Dynamics 365 Business Central, you can connect with an accredited and acclaimed Microsoft Solution Provider—NavisionIndia. Our experts can help you deal with key business issues and manage all aspects around Service Management efficiently. We can help you mitigate bottlenecks and lead the competitive edge with adaptive and scalable solutions.