With the deployment of Microsoft Dynamics 365 Business Central, you can adapt as your business grows. This SaaS solution, a cloud-ERP solution helps businesses work smarter and faster. Additionally, you can activate financial and business insights to accelerate sales processes.
Moreover, one can deliver exceptional customer service and impress their clientele with robust supply chain optimization. Not only the production process but Business Central implementation helps optimize warehouse management as well.
For the most part, there are some reasons for Leading Businesses to Choose Business Central over other ERPs. If you find any of your business reasons among these, leave no room for compromise and leverage a highly scalable business management solution today!
Why Businesses Are Choosing Dynamics 365 Business Central ERP?
What Steps are involved in the D365 Business Central Implementation Process?
When you connect to an accredited and acclaimed Business Central Partner, they will follow the following standardized steps to ensure successful implementation.
Case Study: How NavisionIndia Let A leading Fiber-Optic Network Service Provider Thrive with Microsoft Business Central and CRM Implementation?
- Client Industry: Telecommunications, Fiber-Optic Network Provider
- Client Location: India
Our client, a leading broadband provider and a pioneer in building fiber-optic networks in India, confronted several pressing challenges that necessitated an innovative solution. Before the adoption of Microsoft Dynamics Business Central and Microsoft CRM, they faced the following issues:
- Rapid Growth: The Company was experiencing exponential growth, which was overwhelming its existing systems. They urgently required a robust and scalable solution to keep pace with the increasing demands of their expansion.
- Disparate Systems: The use of multiple disconnected systems for financial management, inventory control, and project management has led to decentralized information and labor-intensive financial reporting processes.
- Sales and Marketing Tracking: Inefficient tracking and management of Sales and Marketing activities were hindering the company’s ability to reach its full market potential. They needed a software solution to streamline these operations.
- CRM Requirement: The Sales team lacked a dedicated Customer Relationship Management (CRM) system, which was essential to enhance customer interactions and improve sales effectiveness.
To overcome these challenges, our client embarked on a technology transformation journey. They implemented the following cutting-edge technologies:
- Microsoft Dynamics Business Central: A comprehensive Enterprise Resource Planning (ERP) solution designed to centralize and streamline various business processes.
- Microsoft CRM: A customer relationship management platform meticulously tailored to enhance Sales and Marketing operations and foster better customer interactions.
The implementation of Microsoft Dynamics Business Central and Microsoft CRM delivered a multitude of transformative results for our client:
- Centralized Database: The new system facilitated a centralized database accessible to all departments, enabling seamless information flow and promoting cross-functional collaboration.
- Rapid Growth Support: Microsoft Business Central’s scalability is perfectly aligned with the company’s evolving needs, allowing for the seamless expansion of operations and supporting their growth trajectory.
- Increased Sales and Marketing Productivity: The integration of Microsoft CRM with Business Central significantly improved the efficiency of the Sales and Marketing teams. It streamlined their activities, resulting in a considerable boost in productivity and sales effectiveness.
- Enhanced User Experience: Employees celebrated a marked improvement in their user experience. They reported a reduction in manual data manipulation, enhanced usability, and more efficient operations.
- Customization: The implemented system was meticulously customized to align with the specific requirements of our client. This ensured their satisfaction and the full utilization of the software.
- Workflow Management: The introduction of effective workflows with multi-level approvals improved overall workflow management within the organization, enhancing efficiency and accountability.
The successful implementation of Microsoft Dynamics Business Central and Microsoft CRM empowered our client to effectively address their rapid growth and operational challenges. Through centralized data, enhanced Sales and Marketing operations, and improved user experience, the company achieved remarkable improvements in efficiency, scalability, and overall business performance.
This case study not only exemplifies the adaptability of Microsoft Business Central and CRM in supporting fast-growing organizations in the telecommunications industry but also demonstrates how these solutions can empower premier broadband providers in India, ensuring their continued success and leadership in the market.
At NavisionIndia, you can connect to our Dynamics 365 Business Central Consultants and make the best of their proven methodology and industry standard-based practices to overcome business obstacles and take a competitive lead in the evolving business landscape.